Refunds

The Weekend Rumble adopts a promoter’s standard policy in that we are unable to offer refunds for ticket purchases unless the event is cancelled.

This is outlined in our terms and conditions during purchase and is an industry-wide standard. Please ensure during your purchase that you are buying the correct number of tickets for the correct event. Please note all acts could be subject to change.  Please note tickets are non transferable and ID will be required at the event. 

If you have any questions or queries about a purchase you have made, please let us know.

Are there any booking fees or hidden charges?

Event tickets purchased from the Weekend Rumble are subject to a per ticket, non-refundable booking fee.

To cover our costs, including admin and promotion fees, we charge a booking fee on a per-ticket basis.  

We always try to make sure the booking fee  is one of the lowest available online for tickets. 

What you see at checkout, ticket cost and booking fee,  is what you pay. There are no hidden costs.

My transaction was declined/unsuccessful.

Please ensure your card and billing address details are entered correctly. If you are still encountering problems, please let us know.

Merch- tees, hoodies and hats etc..

If purchased online, if unworn, undamaged and in original packaging we will happily replace or refund tee-shirts, hats or hoodies within 14 days of purchase- you will need to pay return postage and we will inspect the item when received and issue a refund if it meets the above criteria. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a reasonable amount of days.

If you haven’t received a refund, first check your bank account.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at theweekendrumble@gmail.com.

Sale Items

Only regular priced items may be refunded. Sale items cannot be refunded

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at theweekendrumble@gmail.com and send your item to The Weekend Rumble, 43 Albany Street, Newport, NP20 5NG.

Shipping Returns

To return your product, you should mail your product to our address above.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us using the form below for any questions related to refunds and returns.